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Return & Refund Policy – PORTENIX

At PORTENIX, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Returns

You have 14 days from the date you receive your order to request a return. To be eligible for a return, the item must be unused, unworn, and in its original condition with the original packaging. Proof of purchase is required. Items damaged due to misuse, normal wear, or incorrect handling are not eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment. Processing time may take 5 to 10 business days depending on your bank or payment provider.

Non-Refundable Items

Gift cards, items marked as final sale, and used or damaged products not caused by manufacturing defects are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at CASE116224@gmail.com within 48 hours of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective. Shipping costs are non-refundable.

How to Start a Return

To initiate a return or refund request, please contact our support team at CASE116224@gmail.com. Please include your order number, the reason for the return, and photos if the item is damaged or defective.